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KONE CUSTOMER SERVICE

Open 24h for: Maintenance service requests Reporting an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663

KONE Customer Service Open 8-16, for general requests.

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

UAE - Dubai 800 5663
UAE - Abu Dhabi 800 5663

KONE OFFICES AND CONTACTS

KONE UAE - Dubai (Regional Head Office)
U-Bora Tower, C/O Al Abraj Str & Al Khaleej Str
PO box 21474 Business Bay
Tel: +971 4 279 4500

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KONE Online

About us
About us

Find out more about us and how we can improve the flow of urban life & making people’s journeys safe. Embrace urban life and discover about KONE company online. Overview

About us >

KONE as a company

KONE Middle East is the global leader in escalator and lift companies. With KONE elevators, discover cutting-edge upkeep and modernization solutions.

About us > KONE as a company >

Environment

Explore the impact of KONE's green buildings on the development of sustainable smart cities, revolutionizing urban design for a more eco-conscious future.

About us > KONE as a company >

Safety

Elevator and escalator safety are paramount at KONE. Explore our safety features and regular maintenance programs to ensure the highest levels of security.

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Innovations

Explore the latest game-changing advancements in innovation technology. Discover how KONE's elevator innovations play a role in enhancing the modern world.

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Culture

Find out more about KONE's corporate and workplace culture, which leads to forming a solid foundation for our company culture.

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Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

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Contact us

Fill out the online form to contact us for further details on our services & elevator support system. Find KONE customer service for instant support online now.

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Branch offices

Find out where you can find KONE offices and service centers in your region. To view an office's contact information, check online KONE branch locations!

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Contact form

Fill out the contact form to get in touch with us, and we'll get back to you immediately. Check our contact us form at KONE online.

About us >

Careers

Learn more about the delightful KONE career possibilities we provide across the globe and join the next wave of KONE hires. Check our job vacancies online.

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We offer

KONE career offers opportunities and motivation components that excite and encourage our staff members. Discover our job openings in KONE elevators.

About us > Careers >

Students & graduates

Check out our global and local challenges for students and freshers, such as internships and entry-level jobs. Check out KONE's international trainee programs.

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Technicians & professionals

Discover our professional & elevator technician job possibilities to help you reach your personal & professional goals. Check lift technician opportunities now.

About us > Careers >

Recruitment process

Find out how our advanced recruitment process can save you time and resources. Discover the secrets to a successful hiring procedure and apply now at KONE.

About us > Careers >

Apply now

About us > Careers >

Frequently asked questions

Discover KONE's FAQs, and check out the most frequently asked questions about the application process. Find the answer at KONE online.
New buildings
New buildings

Experience advanced smart building solutions for new architecture with KONE UAE. Learn more about our innovative solutions for sustainable buildings. Overview

New buildings >

Elevators

Discover integrated KONE lifts & elevators with the latest solutions for built-in connectivity. Find out more about our elevator company online.

New buildings > Elevators >

KONE MonoSpace® DX

Experience the KONE MonoSpace DX passenger elevator, which eliminates the need for a machine room entirely, saving you significant space in your building.

New buildings > Elevators >

KONE MiniSpace™ DX

Maximize space with KONE MiniSpace elevator. Discover efficiency redefined in confined areas with the compact KONE MiniSpace DX technology.

New buildings > Elevators >

KONE TranSys™ DX

Learn more about the intelligent design and performance of KONE Transys. Experience the future of urban mobility with KONE Transys DX elevator solutions.

New buildings > Elevators >

Elevator connectivity

Discover KONE's smart elevators and increase the value of your new building. Learn about KONE-connected elevator solutions & enter a new era of a great future.

New buildings > Elevators >

Elevator interior design

Apply your selections for elevator cab design to personalize your elevator. Build a luxury & modern elevator interior design that promotes KONE connectivity.

New buildings >

Escalators & autowalks

Enhance people flow in new buildings with our efficient escalators, and explore the benefits of moving walkways in increasing people's accessibility.

New buildings > Escalators & autowalks >

TravelMaster 110

Discover the versatile KONE TravelMaster 110, engineered to meet the demands of outdoor commercial escalator use and indoor retail settings.

New buildings > Escalators & autowalks >

TravelMaster 115

Explore the KONE Travelmaster 115 walking escalators, ideal for locations with high people flow demands, providing convenient and reliable access solutions.

New buildings > Escalators & autowalks >

TransitMaster 120

Optimize your building's transportation system with KONE Transitmaster 120 escalator. Learn more about the technology and elevate your passenger experience now.

New buildings > Escalators & autowalks >

TransitMaster 140

Looking for a mobile staircase? Meet the Transitmaster 140. The KONE auto walk offers infrastructure solutions for workplaces, ensuring efficient people flow.

New buildings > Escalators & autowalks >

TransitMaster 165

The KONE Travelmaster 165 excels in heavy-duty applications. Flat escalators cater to challenging traffic conditions, particularly in infrastructure segments.

New buildings >

Advanced People Flow solutions

Looking for advanced people flow solutions for new buildings? Explore how KONE's technology and innovative designs can enhance safety and accessibility.

New buildings > Advanced People Flow solutions >

Access solutions

Discover our access and control systems for seamless control of your elevator & building doors. Learn more about our access solutions from KONE UAE online.

New buildings > Advanced People Flow solutions >

Destination solutions

Discover KONE's destination solutions that reduce waiting and travel times by taking into account the number of passengers & their destination floors.

New buildings > Advanced People Flow solutions >

Infotainment solutions

Learn more about infotainment systems & solutions that fully change your building's user experience. Explore a unique infotainment technology from KONE online.

New buildings > Advanced People Flow solutions >

Monitoring solutions

Maximize safety and efficiency with KONE's monitoring solutions, and get real-time insights with our remote elevator monitoring technology at KONE.

New buildings > Advanced People Flow solutions >

Office Solutions

Transform the office environment & revamp your space with innovative solutions. Improve people flow experiences with KONE office solutions.

New buildings > Advanced People Flow solutions >

KONE Office Flow

Elevate your workplace dynamics with our office flow solutions. Explore KONE Lane to streamline your workspace and foster a productive environment.

New buildings > Advanced People Flow solutions >

Turnstiles

Learn more about turnstiles at KONE. We provide durable turnstile access control solutions for managing people flow in your building for an innovative future.

New buildings >

People Flow Planning and Consulting

Explore KONE people flow and consulting for assessing, planning, and designing an innovative people flow within buildings for a smart future.

New buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Discover trusted escalator and elevator services and find maintenance and modernization experts for any model of equipment across the entire building lifecycle. Overview

Existing buildings >

Elevator connectivity

Elevators that are connected give you and your users full control. Learn more about building connectivity offered by KONE and our smart building solutions.

Existing buildings >

Elevator user experience

Revolutionize the elevator experience in existing buildings with KONE's innovative solutions. Elevate comfort and mobility for a modern vertical journey.

Existing buildings >

Maintenance

Find out how our elevator maintenance and servicing experts provide reliable solutions to ensure the smooth and safe operation of your building's elevators.

Existing buildings > Maintenance >

Your maintenance journey

Discover your maintenance journey with KONE. Explore our intelligent maintenance services for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Discover KONE elevator preventive maintenance services for safe operation. Explore our services for automatic doors, escalators & elevators via KONE Care online.

Existing buildings > Maintenance >

KONE Care DX

Boost user experience, maximize uptime and prolong your elevator’s life with a sustainable maintenance service for KONE DX Class elevators.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

Find out KONE 24/7 connected services for a PDM Maintenance to your elevators, escalators & automatic doors. Explore KONE predictive maintenance services online.

Existing buildings > Maintenance >

Customer communications channels

Follow the progress of your maintenance work and keep track of the state of your equipment by using the KONE's customer communication channels.

Existing buildings > Maintenance >

Customer service

Elevate your satisfaction with our customer care expertise. Discover KONE elevator customer service that anticipates your needs and exceeds expectations.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Your building will rise in value from KONE DX elevator solutions and will be prepared for whatever the future holds. We've got you covered with KONE DX.

Existing buildings >

Elevator modernization

Explore KONE's elevator modernization solutions for updated lifts with great dependability, eco-efficiency and appearance. Discover elevator upgrades now.

Existing buildings > Elevator modernization >

Full elevator replacement

Enhance vertical mobility with KONE's elevator replacement services. Discover our lift replacement solutions and elevate your building's safety and performance.

Existing buildings > Elevator modernization >

MonoSpace Upgrade

Elevate vertical mobility with KONE MonoSpace Upgrade DX. Experience advanced KONE MonoSpace elevator technology for superior performance.

Existing buildings > Elevator modernization >

MiniSpace Upgrade

Discover the KONE MiniSpace™ DX upgrade packages, and enjoy all the benefits of a brand-new elevator with KONE UAE latest Minispace upgrade innovations.

Existing buildings >

Escalator & Autowalk modernization

Explore KONE's escalator modernization options, which raise the energy efficiency, security, and dependability of your escalator. Upgrade your escalator now.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

Explore KONE's alternatives for full escalator replacement and enjoy lower energy expenditures. Improve your escalator parts in no time with KONE UAE.

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

Visit KONE UAE and learn more about our modular escalator modernization solutions, as you can renew individual components or complete systems.

Existing buildings >

Buildings without an elevator

Explore KONE retrofit elevator installation solutions for building without elevators. Increase the value of your building and simplify access to the top floors.

Existing buildings >

Advanced People Flow solutions

Discover KONE people flow control systems to provide a smooth user experience when entering and leaving buildings. Learn more about flow control solutions.

Existing buildings >

People Flow Planning and Consulting

Explore KONE's people flow in buildings and our consulting solutions to design an intelligent building with seamless people flow using professional tools.

Existing buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

Elevate your knowledge with KONE news. Dive into the world of elevator news, updates, breakthroughs and developments in vertical transportation industry. Overview

News & Insights >

References

Explore KONE's references of selected achievements from around the world. Choose from our reference materials to find out more.

News & Insights >

Press releases

Find all of KONE's press releases and stock exchange news online. Keep up with the most recent press statements from KONE.

News & Insights >

Stories

Learn more about how people move around the structures that make up the world's cities by reading KONE's elevator news and stories from across the globe.
Tools & downloads
Tools & downloads

Get access to KONE's essential planning tools and brochure downloads to streamline your building project and enhance user experience. Overview

Tools & downloads >

Glossary

Explore KONE's elevator glossary for assistance in understanding the elevator technical terms and symbols used on the website.
- Glossary
KONE Online
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Press releases

Please choose category and year from dropdown boxes to find a certain release. Please note that the releases before June 1, 2005 belong to demerged KONE Corporation.

Release Year

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