KONE Culture of Lift Safety

Passenger safety in elevators is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Safety is a Joint Effort

Lift Safety involves everyone from technology and maintenance service providers to building owners and equipment users. We have global policies, processes, and guidelines in place to enable that our business activities, including subcontractor operations, are organized and conducted in a structured and globally harmonized way ensuring elevator and escalator safety features.

Elevators, escalators, and autowalks are among the safest modes of travel, and millions of people use them every day. However, safety is a joint effort that involves everyone. Everyone who uses an elevator or escalator needs to be conscious of their own behavior. Building owners and maintenance service providers are responsible for making sure equipment is professionally maintained and kept in good condition. We work closely with our customers and everyone to help them recognize and deal with situations that could lead to safety risks for elevator safety as well as escalator safety.

Watch KONE Safety Videos

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Elevator Safety

Using elevators properly helps to ensure a safe and comfortable ride for everyone. Take a look at our elevator safety video and discover how little things matter in safety.

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Escalator Safety

It’s just an untied shoelace, but it might be a problem if it gets stuck in the wrong place. Take a look at our escalator safety video and discover how little things matter in safety.

How to Use an Elevator Safely

Using elevators properly helps ensure a safe and comfortable ride for everyone. Follow these simple elevator safety guidelines to prevent injuries.

BEING PATIENT

If the car is full, be patient and wait for the next ride. Do not overload and exceed elevator capacity.

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ENTERING AN ELEVATOR

When you enter the elevator, walk to the back of the car, face forward and keep away from the doors.

CHILDREN AND ELEVATORS

Children must always be accompanied by an adult, and their hands should be held for the duration of the ride. Pets should be kept close on the leash.

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MINDING YOUR STEP

Watch your step when entering or exiting the elevator, as it may not be level with the ground.

BEING OBSERVANT

If you notice something unusual about the elevator, e.g. broken mirror or noise, inform the facility management or the maintenance company.

HOLD THE DOOR

Use the door opening button to hold a car for another person.

WHEN NOT TO USE AN ELEVATOR

Do not use elevators in case of fire or other emergency.

ACTING SENSIBLY

Do not play in or around an elevator.

OPENING THE DOOR

Do not attempt to keep doors open by placing objects or body parts in their way. Use button to open the door instead.

IF TRAPPED

If trapped in the elevator, press the alarm button and wait for the service center to help. Do not attempt to get out on your own.

WHEN LOADING AN ELEVATOR

Do not overload or exceed elevator capacity when you are moving heavy or large items. Look for a service or a freight elevator or use the stairs instead.